Company Name: Connex Global Communications Inc. o/a PhoneBox

Date: May 1, 2024

Accessibility Plan

1. Introduction

   Connex Global Communications Inc. o/a PhoneBox is committed to fostering an inclusive and accessible environment for all individuals, including customers, employees, and stakeholders. In alignment with the Accessible Canada Act (ACA), we aim to identify, remove, and prevent barriers to accessibility across our organization.

2. Statement of Commitment

   We are dedicated to treating all individuals with dignity and respect. Our commitment involves integrating accessibility into our policies, practices, and services to ensure equitable access and opportunities for persons with disabilities.

3. Areas of Focus

   1. Employment

      • Inclusive Recruitment: Implement hiring practices that attract and accommodate candidates with disabilities.

      • Training and Development: Provide accessibility awareness training to all employees, ensuring a culture of inclusivity.

      • Feedback Mechanisms: Establish channels for employees to provide feedback on accessibility-related matters.

   2. Built Environment

      • Accessibility Audits: Regularly assess our physical spaces to identify and address barriers.

      • Universal Design Principles: Incorporate accessibility features in all renovations and new constructions.

      • Emergency Procedures: Develop and communicate emergency plans that consider the needs of persons with disabilities.

   3. Information and Communication Technologies (ICT)

      • Digital Accessibility: Ensure our websites and digital platforms comply with WCAG 2.1 Level AA standards.

      • Accessible Formats: Provide information in alternative formats upon request, such as braille, large print, or audio.

      • Assistive Technologies: Support the use of assistive devices and technologies to enhance user experience.

   4. Communication, Other Than ICT

      • Customer Service Training: Equip frontline staff with the skills to effectively communicate with individuals with diverse needs.

      • Alternative Communication Methods: Offer services like sign language interpretation and real-time captioning when required.

      • Accessible Documentation: Ensure all public documents are available in accessible formats.

   5. Procurement of Goods, Services, and Facilities

      • Supplier Engagement: Prioritize vendors who demonstrate a commitment to accessibility.

      • Accessibility Criteria: Integrate accessibility requirements into procurement processes and contracts.

      • Ongoing Evaluation: Regularly assess procured goods and services for accessibility compliance.

   6. Design and Delivery of Programs and Services

      • User Consultation: Engage persons with disabilities in the development and evaluation of our services.

      • Continuous Improvement: Solicit feedback to enhance service accessibility and address identified barriers promptly.

      • Staff Training: Provide specialized training to employees involved in program and service delivery.

   7. Transportation (If applicable)

      • Accessible Fleet: Ensure company vehicles are equipped to accommodate individuals with mobility challenges.

      • Driver Training: Train drivers on assisting passengers with disabilities safely and respectfully.

      • Scheduling Accommodations: Offer flexible scheduling options to meet diverse transportation needs.

4. Feedback Mechanism

   We value input from all stakeholders to enhance our accessibility efforts. Feedback can be provided through:

   • Email: info@phonebox.com

   • Phone: 1-855-886-0505

   • Mail:
     Accessibility Coordinator, Connex Global Communications Inc.
     o/a PhoneBox,
     658 Seymour Street, Vancouver,
     British Columbia, Canada V6B 3K4

   All feedback will be acknowledged within five business days, and appropriate actions will be taken to address concerns.

5. Implementation and Monitoring

   • Accessibility Coordinator: Appoint a dedicated individual to oversee the execution and monitoring of accessibility initiatives.

   • Regular Reviews: Conduct annual assessments of our accessibility plan to measure progress and make necessary adjustments.

   • Reporting: Publish annual progress reports and notify the Accessibility Commissioner and the Canadian Radio-television and Telecommunications Commission (CRTC) as required.

6. Contact Information

   For inquiries or more information about this accessibility plan, please contact:

   • Email: info@phonebox.com

   • Phone: 1-855-886-0505

   • Mail:
     Accessibility Coordinator, Connex Global Communications Inc.
     o/a PhoneBox,
     658 Seymour Street, Vancouver,
     British Columbia, Canada V6B 3K4

   This plan will be reviewed and updated regularly to reflect our ongoing commitment to accessibility and to incorporate feedback from our community.