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Chat Hours: Monday to Sunday, 9:30 AM to 6:30 PM PT

Give Us a Call

Speak with one of our customer support representatives to address your concerns. Call us directly at:

Phone Support Hours: Monday to Sunday, 9:30 AM to 6:30 PM PT

Toll-Free: +1 855 886 0505

Email or Write to Us

Send us an email at services@gophonebox.comto share your concern.

If you prefer, you can also send your concern by mail to:

PhoneBox
Customer Support Team
658 Seymour St. Vancouver, BC V6B 3K4

Commission for Complaints for Telecom-television Services (CCTS)

CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.

To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at1-888-221-1687.